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Why isn't my agent sending messages?

About 4 minutes to read

  1. First, look at your agent's page
  2. It is still looking for leads
  3. Its leads wait for your approval
  4. Its invitations wait to be accepted
  5. Its messages wait for your approval
  6. Some messages always ask for you
  7. It is outside its working hours
  8. It reached its limit for the day
  9. It is paused or disconnected
  10. Its AI quota is used up
  11. The lead is no longer in its hands

Your agent is launched but no message goes out? There is almost always a reason, and your agent's page usually says which. Here they are, from the most common to the rarest, with what to do.

First, look at your agent's page

Open AI Agent. At the top, your agent says what it is doing right now: At work, Off hours or paused, and its next action. On the right, Today counts the invitations and messages sent. Most answers are there.

It is still looking for leads

Right after launch, your agent first has to find people to contact: it reads posts, looks at the profiles and sorts them with AI. The first leads arrive within minutes, the first messages follow.

What to do: nothing, let it work. If it has nothing to read, it says so: add keywords or creators in Targeting.

Its leads wait for your approval

With Leads to contact on I approve, your agent contacts nobody you have not approved. As long as its proposals wait in To review, nobody gets an invitation. After a few days without a choice, it even stops looking for new ones.

What to do: open Proposed warm leads and click Contact on the ones you want. Or let it choose: Agent picks, in Settings.

Its invitations wait to be accepted

This is the most common case. On LinkedIn, you can only write to someone you are connected to. So your agent first sends an invitation, and the first message only goes out once the person accepts, 1 to 6 hours later. Some accept within the hour, others after several days, some never: an invitation left unanswered is withdrawn after 21 days.

You see it on your dashboard: invitations are going out, but Requests accepted stays low for now.

What to do:

  • be patient during the first days: the first messages come with the first acceptances;
  • add a note to your invitations, in Sequence: a short sentence often helps people accept. Without LinkedIn Premium, LinkedIn only allows a few notes a month, then your agent sends the invitations without one;
  • contact your audience too: the people who already engaged with you accept more often, and your 1st-degree connections get the message right away, without an invitation.

Its messages wait for your approval

With Sending messages on I approve, each message waits in To review until you approve it. Your agent prepares them about 12 hours before they are due. A message nobody approved expires after 7 days, and that lead's sequence stops there. And when messages pile up, your agent slows down its invitations, so it doesn't pile up more.

What to do: open To review every day, or switch Sending messages to Automatic once its messages suit you.

Some messages always ask for you

Even in Automatic, your agent holds a message in To review when it wants your eyes on it:

  • your own text uses a variable that is empty for this lead, the company for example;
  • the lead wrote to you first, or you were already talking before your agent;
  • the lead wrote again since the message was prepared;
  • the message is not in the expected language.

What to do: read them in To review, each one says why it waits. For empty variables, add a fallback to your text, as explained in Your message sequence.

It is outside its working hours

Your agent only works within its hours: Monday to Saturday, 8:00 to 20:00 by default, in your time zone. In the evening, on Sunday or during a break, it waits. Its page then says Off hours, and when it comes back.

What to do: nothing, or widen its hours in Settings, Working hours.

It reached its limit for the day

To protect your account, your agent sends a limited number of invitations and messages each day, and starts slowly on a new account. LinkedIn also limits invitations per week: about 100, 200 with Premium. Once the quota is reached, invitations wait for the next week, messages keep going.

What to do: nothing, it starts again the next day. The numbers are in How to use EngageFast.

It is paused or disconnected

Paused by you, a safety pause asked by LinkedIn, LinkedIn asking you to sign in again, several errors in a row, a plan that no longer includes the agent: your agent's page says which.

What to do: follow what the page says. Each case is explained in How your agent works.

Its AI quota is used up

Your plan includes a number of AI-written messages each month. Once it is used up, the steps written by the AI wait for the next month, the ones with your own text keep going. Your dashboard then shows AI quota used up.

What to do: use your own text for a step in Sequence, or wait for the next month.

The lead is no longer in its hands

Your agent stops writing to a lead when they replied, said no, wrote to you first, or when you took them over. That's normal: the conversation is yours.

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